All pieces sold by Diosa Del Sol are handcrafted therefore every piece should be treated as such with the utmost care.
1. All items are unique & handmade, meaning no two will be exactly the same.
2. Actual colors can be slightly different than shown in picture.
3. Length and fit will vary based on the shape and size of your neck and upper chest.
4. Please feel free to ask any questions before you purchase to ensure a good experience on both sides.
5. In the rare case where two or more customers check-out the same item at the same time, we will service on a first come first serve basis.
6. No product should be fully submerged under water.*
7. If the bronze begins to tarnish, please use a standard jewelry cleaner in order to properly clean it.
*If a beaded piece is submerged under water or liquid for any length of time, the composition of the materials can change and change the texture of the original piece.
RETURN & EXCHANGE POLICY
We completely understand our handmade pieces are unique in that they fall differently on individual bodies and want our customers to be 100% satisfied with the product. If for any reason you are dissatisfied with your online purchase, you may return or exchange your piece within 60 days from the date of shipment. We gladly accept items that are free from scratches, blemishes, sizing, or alterations, and without signs of wear or tear for a full refund or in exchange for another piece. If the exchange piece costs less, the buyer will receive a refunded amount for the different. However, if the exchange piece costs more, the buyer will be responsible for the difference in price. Additionally, the buyer is responsible for shipping on any exchanges or returns. Please allow 7-12 business days after the item(s) has been received for your credit to be processed. Refunds will be issued using the same type of payment used in the original purchase.